Senior HVAC Service Specialist
2 weeks ago
As an HVAC Lead Technician, you will play a critical role in ensuring the smooth operation of our commercial HVAC service team. This position offers a challenging and rewarding opportunity for a skilled technician looking to advance their career.
The estimated salary for this position is $65,000 - $85,000 per year, depending on experience.
Key Responsibilities- Troubleshoot, repair, maintain, and install HVAC equipment as assigned.
- Assume day-to-day coordination of specific agreements or projects to ensure contractual commitments are met in a timely and cost-effective manner.
- Demonstrate capability and interest in training others.
- Use expert technical and troubleshooting knowledge to assist other service representatives in solving problems.
- Keep technical knowledge up to date regarding equipment and concepts.
- Search out and read applicable manuals and online sources.
- Belong to and take advantage of technical organizations to improve technical knowledge.
- Avoid needless callbacks by checking complete systems before leaving the job.
- Check safety and limit controls for proper setting before leaving the job.
- When faced with a seemingly unsolvable problem, seek out help and solve the problem before leaving.
- Use proper tools and instruments for troubleshooting.
- Inform customers when arriving at or leaving the job and when planning to return.
- Explore customer complaints to determine the real problem.
- Respond to customer complaints with the proper amount of sympathy and empathy.
- Give assurance to customers that the problem is fixed; explaining cause and remedy; and if the problem has not been fixed, offer an explanation of the situation and suggest the next step.
- Promptly and accurately complete all required paperwork.
- Obtain customer signatures on all service reports (before work begins when performing spot).
- Keep managers informed of unfavorable news, changes made, or disenchantment with price increases by customers. Communicate information to all parties who would benefit from it.
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