Customer Service Representative

2 weeks ago


Ahoskie, North Carolina, United States PNC Financial Services Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Part-time Teller to join our Retail Branch organization. As a key member of our team, you will provide exceptional customer service, accurately perform high-volume customer banking transactions, and develop banking product referral opportunities through strong customer relationship skills.

Key Responsibilities
  • Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
  • Process a variety of customer interactions, including lobby engagement activities to connect with customers and position PNC products to meet their needs.
  • Educate customers on alternatives available for their financial interactions and identify banking opportunities during customer interactions.
  • Apply product and procedural knowledge to solve customer problems and adhere to all policies and procedures.
Requirements
  • Customer-focused with knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
  • Ability to assess and effectively manage all risks associated with business objectives and activities to ensure adherence to and support PNC's Enterprise Risk Management Framework.
Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future, including medical/prescription drug coverage, dental and vision options, employee life insurance, 401(k) with PNC match, pension and stock purchase plans, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.



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