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Customer Service Leader

1 month ago

Ahoskie, North Carolina, United States Food Lion Full time
Job Summary

As a Customer Service Leader at Food Lion, you will be responsible for providing fast, easy, flexible, and friendly service to our customers. You will assist the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, maximizing sales through excellent customer service.

Key Responsibilities

Provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience

Greet each customer and use their name whenever possible

Maintain knowledge of office procedures, including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar

Ensure the work station and front end area of the store has a neat and clean presentation

Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner

Perform the tasks of sales associate and customer lead as needed to ensure service standards are maintained

Maintain alertness and call for assistance when needed to service customers per service standards

Be courteous and helpful to other associates

Adhere to all company guidelines, policies, and standard practices

Observe and correct all unsafe conditions that could cause associate or customer accidents

Notify QA of any cleaning issues or maintenance required on front end

Successfully complete computer-based training (CBT) and training aid courses

Requirements

High school graduate or equivalent preferred

Effective communication and customer service skills

Ability and willingness to learn multiple tasks and technical requirements of the job

Ability to perform the technical requirements of cashier and service center

Must meet minimum age requirements to perform specific job functions

Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Physical Requirements

Ability to use computers and other communication systems required to perform job functions

Perform repetitive hand and arm motions

Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion

Pull or push up to 75 lbs. on occasion

Stand 100% of the time, frequently walking short distances

Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners

Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator

Frequently reach and grasp at waist level: occasionally above shoulder or below waist level

Meet established volume activity standards for the position

Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time

Have sufficient visual ability to check ID cards, checks, invoices, and other written documents

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression or any other characteristic protected by law