Senior Product Manager
2 weeks ago
Crisis Text Line is a mission-driven organization that provides free, 24/7, high-quality text-based mental health support and crisis intervention. Our community of trained volunteers supports people in their moments of need, promoting mental well-being for people wherever they are.
Job SummaryWe are seeking a Senior Product Manager to join our team. As a Senior Product Manager, you will play a pivotal role in shaping the future of human-delivered, technology-enabled crisis support. You will lead the strategic planning and execution for enhancing the experience of over 5000 crisis response volunteers, working in partnership with other business units to increase volunteer recruitment and retention by improving the workflows, tools, and integrations used to support our volunteer community.
Responsibilities- Domain expertise: Be a subject matter expert on your product domain, including understanding the needs of the users within it.
- Advocate for the user: Drive an opinionated and empathetic strategy to ensure we are optimizing the crisis support we enable and are helping our volunteers and staff provide the highest levels of support to our texters.
- Lead cross-team initiatives that impact both the day-to-day and the strategic work of the engineering teams with a focus on acquiring and retaining volunteers.
- Product delivery: Partner with a scrum team to deliver features on an established timeline.
- Roadmapping & prioritization: Create and maintain product roadmaps, effectively prioritizing initiatives to bring customer value and meet business goals.
- Backlog maintenance: Create and maintain a well-defined and prioritized backlog, crafting clearly defined epics and user stories with measurable outcomes that drive user value.
- 5+ years experience in Product Management, preferably in a cloud, B2B or SaaS environment.
- Proven experience defining a product vision and roadmap and managing incremental execution through successful launches.
- Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
- Excellent communication skills and a proven track record of collaborative partnerships with external customers and internal stakeholders across multiple departments.
- Proven experience with agile methodologies and working in cross-functional teams.
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