Customer Support Specialist

2 days ago


Syracuse, New York, United States Weitsman Recycling Full time

Weitsman Recycling - Upstate Shredding is a leading player in the recycling and waste management industry, dedicated to environmental sustainability and efficient resource recovery. As a division of Weitsman Recycling, a recognized leader in the scrap metal recycling sector, Upstate Shredding specializes in the processing of ferrous and non-ferrous metals through state-of-the-art shredding technology.

We leverage advanced equipment and innovative processes to ensure high-quality material recovery and minimal environmental impact. Our team is comprised of skilled professionals who uphold the highest standards of safety and operational excellence.

At Weitsman Recycling - Upstate Shredding, we take pride in our ability to deliver reliable recycling solutions to our customers while contributing to a cleaner and more sustainable planet. We are continuously expanding our services and improving our processes to meet the evolving needs of the industry.

We believe in fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from all qualified individuals and strive to create an environment that promotes equal opportunities for all.

Job Description: We are seeking a highly skilled and dedicated individual to join our team as a Customer Service Representative. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work efficiently in a fast-paced environment.

Responsibilities:

  • Provide Exceptional Customer Service: Respond to customer inquiries, address concerns, and resolve issues in a professional and timely manner.
  • Manage Orders and Billing: Coordinate with customers to schedule pickups, issue containers, and process payments. Ensure accurate and timely fulfillment of customer requests.
  • Collaborate with Sales Team: Assist with sales inquiries, provide product information, and help generate leads to expand our customer base.
  • Maintain Accurate Records: Keep detailed records of customer interactions, including inquiries, complaints, and resolutions. Prepare reports on customer feedback and trends to identify areas for improvement.

Benefits:

  • Competitive Pay Rate: $17.00 per hour
  • Health and Dental Insurance: Comprehensive health insurance package, including medical, dental, and vision coverage.
  • 401(k) Retirement Plan: Eligible employees can participate in our 401(k) retirement plan, with matching contributions from Weitsman Recycling - Upstate Shredding.
  • Paid Time Off: Enjoy paid time off, including vacation days, sick leave, and holidays.


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