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Fine Jewelry Sales Associate

2 months ago

Elizabeth, New Jersey, United States Belk Full time
Job Summary

We are seeking a highly skilled and experienced Fine Jewelry Sales Associate to join our team at Belk. As a key member of our Fine Jewelry department, you will be responsible for driving sales and metrics by providing exceptional customer service and product knowledge.

Key Responsibilities
  • Meet/exceed personal weekly, monthly, and annual sales goals
  • Meet/exceed personal Elite Service Plan attachment rate goals
  • Meet/exceed personal presale goals for specified presale events
  • Meet/exceed personal repair sales dollar goals
  • Meet/exceed Belk Rewards credit card solicitation goals
  • Meet/exceed trunk show sales and appointment goals
  • Meet/exceed Item Locator sales goals
  • Develop clientele/customer base by asking each customer to complete a client profile card
  • Assist customers in the selection of Fine Jewelry merchandise and offer complimentary items with each customer purchase
  • Handle each customer transaction professionally, efficiently and accurately
  • Complete minor repairs on Fine Jewelry to include removing watch links, changing watch batteries
  • Maintain Fine Jewelry merchandising and visual standards, including departmental signing
  • Maintain Fine Jewelry security standards to include keeping keys on or about person, showing only one piece of merchandise at a time, not leaving merchandise unattended and locking all showcases and safes behind you
  • Complete diamond testing as required
  • Check-in and replenish merchandise inside case lines
  • Prepare merchandise transfers and repairs to the RPC as scheduled
  • Complete customer repair envelopes and follow-up with the Repair department to ensure customer estimates and repairs are completed in a timely manner
  • Refer to Fine Jewelry Weekly Priorities and execute sale sets and operational tasks in a timely manner
  • Follow all procedures for inventory counts, move to Clearance projects and re-ticketing
  • Maintain Belk professional standards for dress attire and appearance
  • Cooperate and collaborate with fellow associates, management and business partners
  • Comply with all company policies and procedures, to include the Absenteeism and Tardiness policy
  • Accept additional responsibilities and execute tasks as assigned by the Fine Jewelry Counter Manager, the Sales Team Manager and/or Store Management
  • Must complete all required Fine Jewelry Training and pass quizzes with a minimum score of 8
Requirements
  • High School Diploma
  • Strong interpersonal communication skills
  • Fine Jewelry experience preferred/ retail or sales experience required
Physical Requirements
  • Ability to use keyboard, telephone, computer and other business related equipment
  • Knowledge of diamonds: 4 C's and the ability to discuss diamond product knowledge (features and benefits) during the sales presentation
  • Physically stand during duration of shift
  • Be able to bend and stoop as well as lift up to 30 lbs.
  • Hand manipulation to complete watch and fine jewelry repairs
  • Ability to distinguish between types of gemstones and gold/ sterling silver/ tungsten/ platinum
  • Must be able to work a flexible schedule including nights and weekends due to the needs of the Fine Jewelry Department