Customer Service Liaison

4 weeks ago


Lafayette, Indiana, United States Indiana University Health Full time

Key Responsibilities:

• Respond to patient inquiries via telephone and email, ensuring timely and effective resolution of issues.

• Collaborate with other departments to coordinate issue resolutions, prioritizing patient needs and organizational guidelines.

• Gather and analyze patient information to provide personalized support and service.

Requirements:

• Excellent communication and interpersonal skills, with the ability to work effectively with patients, families, and healthcare teams.

• Strong problem-solving and analytical skills, with the ability to navigate complex healthcare systems and resolve issues efficiently.



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