Service Manager Lead

4 days ago


Dodge City, Kansas, United States GPAC Full time

At GPAC, we are partnered with a well-established equipment company that seeks an experienced leader to fill the role of Service Manager. The successful candidate will be responsible for overseeing the scheduling of technicians' work schedules and approving time off.

A minimum of 2 years management experience or a combination of 5 years diesel repair and service management is preferred. The salary for this position is approximately $65,000-$80,000 per year, depending on qualifications and location.

The Service Manager Responsibilities include:

  • Developing contracts for contractors with ongoing equipment rentals or purchase needs
  • Training Service Staff using best practices in customer satisfaction and brand promotion
  • Maintaining and adhering to a priority system for scheduling all service work, both customer and internal
  • Managing work order systems, including invoice logging, and generating service invoices
  • Ensuring timely completion and filing of manufacturer warranty and Product Improvement Program claims according to manufacturer's requirements
  • Scheduling and assigning job and work areas to employees according to their skills and knowledge
  • Ensuring the Service Department has necessary tools and service equipment is available and maintained in good working order
  • Recommending purchases of service vehicles, maintaining vehicles, and completing required maintenance records
  • Coordinating dealership training programs and service-related customer clinics
  • Conducting oneself in a professional manner at all times, inside and outside the dealership
  • Monitoring metrics on a monthly basis to assure achievement of departmental goals

The ideal candidate should possess:

  • A High School diploma/GED (Associates/Bachelor's degree preferred)
  • 3 years in a Service Manager Position or background as Service Tech/Mechanic
  • Excellent communication and leadership skills
  • The ability to thrive in a fast-paced environment and handle pressure effectively


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