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Senior Manager of Infrastructure Engineering

2 months ago

Birmingham, Alabama, United States PNC Financial Services Group Full time
Position Overview

At PNC Financial Services Group, our workforce is our most significant differentiator and a vital competitive advantage in the sectors we operate. We are united in providing the best experience for our clients. Together, we foster an inclusive workplace culture where every employee feels respected, valued, and has the opportunity to contribute to the company's success. As a Senior Manager of Infrastructure Engineering within PNC's technology division, you will play a crucial role in driving our strategic initiatives.

Job Profile

The ServiceNow team is committed to modernizing and automating IT processes by aligning with industry standards to enhance regulatory compliance, operational efficiency, and effectiveness. They support the enterprise by enabling capabilities to manage assets, processes, workflows, and operations.

Key Responsibilities:
  • Lead the execution of new functionalities and enhancements by understanding end-user requirements, developing business and functional specifications, and designing capabilities for technology and business teams.
  • Oversee teams in delivering new features and capabilities related to the ServiceNow platform.
  • Collaborate with product owners, process owners, and ITSM platform architecture to ensure capabilities align with business value and best practices.
  • Manage delivery execution across all process areas to optimize product configuration, streamline business processes, and ensure effective IT delivery.
Qualifications:
  • Proven experience in leading technology platforms and applications, managing technology portfolios.
  • Ability to articulate and clarify complex technical concepts.
  • Drive technological transformation across an enterprise organization.
  • Build relationships and influence stakeholders at all levels of the organization.
  • Experience with ServiceNow/ITSM is advantageous.
Job Description
  • Oversee research, strategic development, and implementation of platform architecture. Design and maintain technology solutions utilizing advanced technical knowledge and industry experience.
  • Contribute to strategy development for platform engineering aligned with business strategies, processes, and needs.
  • Implement best practices, standards, and technical resolutions for processes.
  • Ensure deliverables are secure, scalable, and reliable through quality improvement initiatives.
  • Manage platform engineering and technical resources to deliver high-quality programs that meet business requirements.
Preferred Skills

Competitive Advantages, Customer Solutions, Design, Enterprise Architecture Framework, Machine Learning, Risk Assessments, Technical Knowledge

Competencies

Application Delivery Process, Consulting, Effectiveness Measurement, Industry Knowledge, IT Industry: Trends & Directions, IT Standards, Procedures & Policies, Problem Solving

Work Experience

Roles at this level typically require a university degree. Industry-relevant experience is usually 8+ years with at least 5 years of prior management experience.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits for full-time employees to meet their current and future needs.

Disability Accommodations Statement

An accommodation is available if required to participate in the application process. Contact us for assistance.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories.

California Residents

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