Clinical Care Navigator, Medical Assistant Role

2 weeks ago


Annapolis, Maryland, United States Wayspring Full time
Job Summary

The Clinical Care Navigator, Medical Assistant will play a vital role in facilitating the optimal delivery of care for members enrolled in the Wayspring Clinic. This position is an essential aspect of the Wayspring SUD Home program, supporting members through their wellness journey. The ideal candidate will have a high degree of professionalism and customer service in both written and verbal communication, with the ability to work both independently and in a team environment.

Key Responsibilities

Facilitate the optimal delivery of care for members enrolled in the Wayspring Clinic
Complete intake patient registration documentation for new patient appointments
Assist in management of the Wayspring clinic calendar and schedule
Room patients being seen in-person at the Wayspring clinic
Complete chart preparation for internal Wayspring providers through Athena (Wayspring EMR)
Perform patient outreach engagement activities, including outbound calls to improve clinic utilization
Field inbound calls, schedule appointments as requested
Lead daily Clinic Huddles virtually and in-person
Complete Point of Care Testing, i.e. urine drug screen and perform quality controls
Manage the clinical inbox and related Athena items
Coordinate specialty referrals, routing orders, care coordination, participates in safety inspection processes, appointment follow ups and more.

Requirements & Preferred Qualifications

Certified as a Medical Assistant from the American Academy of Medical Assistants, the American Medical Technologist Organization, or current registration with the American Registry of Medical Assistants or approved eligibility
Minimum of three (3) years of experience working within a provider clinic, assisting both front and back office. Experience in settings that include primary care, substance use disorder, and care management preferred
CPR/AED/BLS certification or the ability to obtain it prior to the start of employment; maintain and provide proof of current certification(s)
Strong computer skills, including proficiency with databases and with Microsoft Office applications and an EHR/EMR system, experience in Athena is preferred
Ability to function in an interdisciplinary setting
Thrive in a fast-paced work environment, and embraces change

Why Wayspring?

Wayspring has reimagined substance use disorder treatment. We provide individualized care, delivered with a peer-centered approach. We focus on making sure patients have their basic needs met, like access to care, economic stability, and connection to relationships and community. Then we help each person find their own way to wellness. We offer a comprehensive benefits package, including medical, dental and vision insurance options, company funded HSA, monthly gym allowance, paid parental leave, company paid short term disability, long term disability and life insurance, generous 401k match, premium Employee Assistance Program, inclusive of counseling sessions, company Contributions to Future Minded Savings, and a generous PTO package (accrual policy based on years of service) and an additional 10 paid company holidays.

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