Logistics Operations Supervisor
4 weeks ago
As a Logistics Operations Supervisor at Kane Logistics, you will play a vital role in ensuring the efficient management of our distribution center operations. This position requires strong leadership and organizational skills to oversee daily activities, supervise teams, and maintain high standards of quality and safety.
About the Role
The ideal candidate will have excellent communication and problem-solving skills, with the ability to work well under pressure and make sound decisions quickly. You will be responsible for promoting a safe and secure environment, following established operational procedures, and investigating inventory discrepancies.
Responsibilities
- Promote a safe and secure environment for Company associates, temporary employees, and customers' products.
- Follow established operational procedures for activities such as verification of incoming and outgoing shipments, handling, and disposition of materials, and keeping warehouse inventory current.
- Investigate inventory discrepancies found through cycle counts and determine root cause of problem.
- Identify any issues with returned shipments, notify the client, and process the returned shipments into stock.
- Ensure that all proper written documentation is signed off and filed.
- Direct and lead any physical inventories or samplings as requested by the customer to ensure the integrity of the inventory process.
- Identify and research unique inventory occurrences to correct them prior to having to lock a bay or make an inventory adjustment.
- Keep inventory and customer service Key Performance Data (KPI's) within customer requirements.
- Manage key operational requirements within budget and according to customers' requirements.
- Build a positive teamwork environment by listening and communicating with all associates and coaching as appropriate.
- Lead all customer service requirements for scheduling truck throughput flow and follow up to any receiving or shipping issues.
- Coach and train associate to become successful and productive including issuance of training, performance plans or counseling as necessary.
- Plans, assigns, and supervises work of hourly inventory associates.
- Plans, assigns, and supervises work of hourly customer service associates.
- Meet and exceed customer satisfaction through strong understanding of customer expectations.
- Addresses and helps resolve customer complaints both verbally and written directly and indirectly to include but not limited to shipping and receiving discrepancies.
- Input payroll data (hours, comments) for hourly direct reports daily. Must be approved weekly.
- Interviews applicants for hourly roles and makes hiring decisions in conjunction with the DCM.
- Maintain food safety and sanitation standards, in accordance with Food Safety Guidelines.
- Carries out supervisory responsibilities and any other supervisory tasks as assigned in accordance with the organization's policies and applicable laws.
Requirements
- Experience in logistics and supervision preferred.
- Strong leadership and communication skills.
- Excellent problem-solving and analytical skills.
- Able to work well under pressure and make sound decisions quickly.
- Ability to promote a safe and secure environment.
- Familiarity with operational procedures and inventory management systems.
Benefits
- Medical, dental, and vision insurance.
- 401(k) plan with company match.
- STD and LTD benefits.
- Vacation and sick time.
- A friendly and open-door culture.
Working Conditions
This is a second shift, weekdays position working 4:30pm-3:00am.
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