Guest Advocate
3 hours ago
Target is a Fortune 50 company with over 400,000 team members worldwide, making it one of America's leading retailers. Our mission is to help all families discover the joy of everyday life by providing a unique and personalized shopping experience.
Job SummaryWe are seeking a Guest Advocate to join our team in our smallest format stores. As a Guest Advocate, you will be responsible for creating a welcoming experience for our guests, providing exceptional customer service, and ensuring that our stores are fully stocked and zoned for guests. You will also be responsible for executing daily and weekly workload to support business priorities and deliver on sales goals.
Responsibilities- Create a welcoming experience for guests by authentically greeting them and engaging with them in a genuine way.
- Observe and respond to guest needs, using body language and verbal cues to tailor your approach.
- Be knowledgeable about the tools, products, and services available in the store, and use this knowledge to solve issues for guests and improve their experience.
- Thank guests in a genuine way and let them know we're happy they chose to shop at Target.
- Help guests as you complete workload with minimal guest disruption.
- Work in all departments to ensure sales floor is full, zoned, and in stock for guests.
- Push and stock product to sales floor.
- Execute adjacency changes, transitions, revisions, and sales plans for all departments.
- Conduct weekly price change workload and ensure regular and promotional signing is set accurately for all departments.
- Complete scans and system audit functions to ensure inventory accuracy.
- Support execution of major transitions and ISM.
- Maintain interior and exterior brand, including emptying garbage cans and attending to restroom cleanliness, collecting carts, charging electronic carts, RVM maintenance (if applicable), and attending to spills throughout the store as needed.
- Accurately execute all pulls (i.e., daily Fills, out of stock, manual, and guest requests) and backstock product from all departments.
- Process all inbound deliveries (using the receive application) to ensure inventory accuracy.
- Complete all backroom daily and weekly audits.
- Operate power equipment only if certified.
- Maintain backroom organization and location accuracy and follow equipment guidelines.
- Follow processes accurately with attention to detail, monitor own progress, and accurately prioritize tasks.
- Demonstrate a culture of ethical conduct, safety, and compliance.
- Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices.
- Support guest services such as back-up cashier, order pick-up (OPU), and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
- All other duties based on business needs.
- Welcoming and helpful attitude toward guests and other team members.
- Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment as directed.
- Work both independently and with a team.
- Resolve guest questions quickly on the spot.
- Attention to detail and follow a multi-step process.
- Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
- Able to accurately handle cash register operations as needed.
- Climb up and down ladders.
- Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise and fixtures up to 44 pounds without additional assistance from others.
- Flexible work schedule (e.g., nights, weekends, and holidays); reliable and prompt attendance necessary.
- Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties, including but not limited to Drive-Up, carryout, etc.
- Ability to remain mobile for the duration of a scheduled shift (shift length may vary).
Target offers a competitive benefits package, including financial and education benefits, as well as well-being and beyond benefits. We are an equal opportunity employer and welcome applications from diverse candidates. If you have a disability and require assistance in the application process, please visit your nearest Target store or reach out to Guest Services at 1-800-440-0680 for additional information.
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