Customer Service Representative

2 weeks ago


Akron, Ohio, United States Fifth Third Full time
Job Summary

Fifth Third Bank is seeking a highly motivated and customer-focused individual to join our team as a CSR/Teller in our Ellet branch in Akron, OH. As a CSR/Teller, you will be responsible for providing exceptional customer service, building relationships with customers, and promoting the bank's products and services.

Key Responsibilities
  • Provide excellent customer service in all interactions, including responding to customer inquiries and resolving issues in a timely and professional manner.
  • Build relationships with customers by actively listening to their needs, asking questions to gain a deeper understanding, and providing personalized solutions.
  • Refer customers to Bankers and business partners for consultative conversations, and utilize appropriate tools for tracking referrals.
  • Maintain a position of trust and responsibility by keeping all customer business confidential.
  • Perform daily office responsibilities, including maintaining a balancing record, finding and correcting outages, and enlisting help as needed.
  • Handle consumer and business customer problems with professionalism, directing more complex issues to the Lead Customer Service Representative or other leadership as necessary.
  • Demonstrate sound judgment in decision-making, abiding by established guidelines and procedures.
Requirements
  • High school diploma/GED.
  • Ability to interact comfortably and confidently with the public.
  • Knowledge of retail policies and procedures.
  • Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
  • Flexibility in scheduling.
Working Conditions

Normal office environment with extensive viewing of computer screens.



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