Hotel Front Desk Associate
3 weeks ago
At Excel Hotel Group, we are seeking a detail-oriented and customer-focused Night Auditor to join our team. This role is responsible for ensuring seamless guest experiences during check-in and check-out processes, while also maintaining accuracy in processing payments and managing hotel operations.
Job OverviewThe ideal candidate will possess excellent communication skills, be able to work independently, and have a strong understanding of hotel management systems. If you're passionate about delivering exceptional customer service and thrive in a fast-paced environment, we encourage you to apply.
Key Responsibilities- Process guest arrivals and departures efficiently, ensuring accurate record-keeping and timely communication with guests and staff.
- Maintain the highest standards of customer service, addressing guest inquiries and resolving any issues promptly and professionally.
- Manage cash and credit card transactions according to established procedures, adhering to strict accounting principles and security protocols.
- Collaborate with colleagues to ensure smooth hotel operations, including room assignments, key distribution, and housekeeping coordination.
- Contribute to enhancing the overall guest experience by providing valuable insights and feedback to management.
- 1-2 years of customer-facing experience in a hotel or hospitality setting.
- Strong knowledge of computer software, including property management systems and Microsoft Office applications.
- Excellent problem-solving skills, with the ability to think critically and make sound decisions under pressure.
- Ambitious and results-driven individual who can prioritize tasks effectively and meet deadlines.
- Competitive hourly rate: $18.50 - $19.00 per hour.
- Comprehensive benefits package, including medical, dental, life insurance, and 401(k) matching.
- Ongoing training and development opportunities to enhance your skills and advance your career.
- An inclusive and supportive work environment that fosters growth, creativity, and teamwork.
As an equal opportunity employer, Excel Hotel Group values diversity and strives to create a workplace that reflects the communities we serve. We invite qualified applicants from all backgrounds to join our team and contribute to our mission of delivering exceptional hospitality experiences.
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Front Desk Associate
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Front Desk Agent
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Front Desk Agent
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Carlsbad, United States Excel Hotel Group Full timeBenefits: Dental insurance Health insurance Paid time off Job SummaryThe Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to...
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Front Desk Agent
1 day ago
Carlsbad, United States Excel Hotel Group Full timeBenefits: Dental insurance Health insurance Paid time off Job SummaryThe Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to...
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Front Desk Coordinator
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