Member Service Specialist

2 months ago


Long Beach, California, United States SchoolsFirst Federal Credit Union Full time
Job Summary

We are seeking a highly skilled and customer-focused Personal Banker to join our team at SchoolsFirst Federal Credit Union. As a key member of our branch team, you will be responsible for providing exceptional member service, promoting credit union products and services, and processing transactions in a fast-paced and dynamic environment.

Key Responsibilities
  • Member Service: Provide World Class member service to members visiting branch/service center locations, responding to their inquiries, and resolving any issues in a timely and professional manner.
  • Product Promotion: Promote credit union products and services to build relationships with members, identify their needs, and provide personalized solutions to meet their financial goals.
  • Transaction Processing: Process transactions in the general areas of savings, loans, and auxiliary credit union services, ensuring accuracy and efficiency in all transactions.
  • File Maintenance: Perform various file maintenance tasks, including processing requests for changes of address, check orders, and ordering ATM cards, as well as performing vault and night drop duties as assigned.
  • Team Collaboration: Assist with the morning and evening preparation of the branch, and work collaboratively with other team members to achieve common goals and objectives.
  • Regulatory Compliance: Comply with regulatory compliance and assigned training requirements, including but not limited to BSA regulations corresponding to your specific job duties.
Requirements
  • Education: High School Diploma or GED required.
  • Experience: 1-3 years of previous related experience required.
  • Licenses/Certifications: None specified.


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