Fitness Club Operations Manager

1 month ago


Gresham, Oregon, United States Planet Fitness Full time
Job Description

**About the Role**

The Club Manager will be responsible for overseeing the day-to-day operations of the gym to ensure an exceptional member experience and a financially successful club. This includes leading a team of employees in a positive and motivating manner, providing continuous training and development, and ensuring that all aspects of club operations and financial performance are met.

Key Responsibilities:

  • Recruit, hire, train, and develop a high-performing staff consisting of team members and an assistant manager who embody the Planet Fitness culture.
  • Oversee and take accountability for various aspects of club operations and financial performance, including sales activation, staff scheduling, payroll management, and maintaining a clean and safe facility.
  • Create and maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring that staff follows superior customer service guidelines and can handle difficult situations independently.

Requirements:

  • Superior customer service skills and experience, preferably in the fitness industry.
  • Exceptional leadership, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic, and energetic.
  • Strong problem resolution skills.
  • Current CPR/AED Certification preferred.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.

Physical Demands:

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

This is a full-time position with typical work hours of Monday to Wednesday from 9 am to 7 pm and Thursday to Friday from 9 am to 5 pm. Additional weekend or holiday coverage hours may be required.



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