Retail Operations Manager
1 week ago
The Retail Area Supervisor is responsible for overseeing a specific area of the store and leading general store operations when serving as Manager on Duty. This includes supervising associates, ensuring proper merchandise presentation, and maintaining a clean, customer-friendly environment.
Key Responsibilities:
Maintaining a Safe and Secure Environment:
Prioritize safety for both customers and associates by identifying and addressing potential hazards.
Providing Excellent Customer Service:
Treat all customers and associates with respect and professionalism at all times.
General Merchandising:
Ensure merchandise is presented and organized according to company standards, and handle the receipt and processing of deliveries.
Loss Prevention:
Maintain a high level of awareness to minimize loss due to theft and other factors by engaging customers and associates.
Front End Supervision and Operations:
Manage customer traffic and oversee cashier responsibilities, including training, break scheduling, and equipment maintenance.
Fitting Rooms:
Ensure fitting rooms are maintained and merchandise is properly handled and tagged.
Administrative Duties:
Assist with cash management, payroll administration, and other store management responsibilities.
Competencies:
Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leading by Example
Communicates Effectively
Ensures Accountability & Execution
Requirements:
Excellent verbal communication skills, prior customer service and supervisory experience preferred, familiarity with point-of-sale equipment, and the ability to work evenings and weekends.
Physical Requirements:
Ability to use all store equipment, move around the store, lift and carry items, and perform other physical tasks as needed.
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