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Mobile Expert, Store-in-Store Specialist
2 months ago
**Job Summary**
T-Mobile is seeking a highly motivated and customer-focused Mobile Expert to join our Retail Team. As a Mobile Expert, you will be responsible for delivering exceptional customer experiences and driving sales growth in our National Sales partner locations.
**Key Responsibilities:**
- Proactively engage with customers in a fast-paced retail environment, using digital tools and effective communication to educate and showcase the value of T-Mobile solutions.
- Consistently leverage digital self-serve tools during customer interactions and the onboarding process, identifying customer needs and using solution-based selling techniques to demonstrate the value of T-Mobile products and services.
- Complete training on the T-Mobile in-store experience, new skills, products, and processes, and knowledge of systems and reference resources, continuously learning and improving skills to provide the best possible experience for customers.
- Partner with home store locations to properly onboard customers, performing skills practicing, knowledge sharing, store operations, opening and closing procedures.
- Customer obsessed, passionate, friendly, and engaging with customers, building rapport, trust, and loyalty with every interaction, committed to providing exceptional service and exceeding customer expectations.
**Requirements:**
- High School Diploma/GED (Required)
- 6 Months of Customer Service and/or Sales Experience, Retail Environment (Preferred)
- 30 Days T-Mobile Mobile Associate Experience (Required)
- Customer Satisfaction: Passionate Customer Advocate With The Desire To Be Yourself When Connecting And Having Fun With Our Customers. Effective At Balancing Customer Experience And Performance Goals. (Required)
- Team Building: Desire To Be A Part Of The Game-Changing T-Mobile Store Team. Willingness To Work Alongside Peers And Store Leaders, Learning And Sharing Best Practices, While Serving Customers And Providing Resolutions To Issues. (Required)
- Retail Sales: Competitive Drive And Confidence To Succeed In A Fast-Paced Sales Environment. (Required)
- At least 18 years of age
- Legally authorized to work in the United States
**Benefits:**
- Hourly Base Pay: $18.00
- Annualized Incentive Target: $18,000
- Guaranteed to earn $20/hour inclusive of base pay and incentives
- Eligible for an Annual Stock Grant
- Access to medical, dental, and vision insurance, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays
- Eligible for paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance