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Mobile Expert, Store-in-Store Specialist

2 months ago


Fargo, North Dakota, United States T-Mobile Full time

**Job Summary**

T-Mobile is seeking a highly motivated and customer-focused Mobile Expert to join our Retail Team. As a Mobile Expert, you will be responsible for delivering exceptional customer experiences and driving sales growth in our National Sales partner locations.

**Key Responsibilities:**

  • Proactively engage with customers in a fast-paced retail environment, using digital tools and effective communication to educate and showcase the value of T-Mobile solutions.
  • Consistently leverage digital self-serve tools during customer interactions and the onboarding process, identifying customer needs and using solution-based selling techniques to demonstrate the value of T-Mobile products and services.
  • Complete training on the T-Mobile in-store experience, new skills, products, and processes, and knowledge of systems and reference resources, continuously learning and improving skills to provide the best possible experience for customers.
  • Partner with home store locations to properly onboard customers, performing skills practicing, knowledge sharing, store operations, opening and closing procedures.
  • Customer obsessed, passionate, friendly, and engaging with customers, building rapport, trust, and loyalty with every interaction, committed to providing exceptional service and exceeding customer expectations.

**Requirements:**

  • High School Diploma/GED (Required)
  • 6 Months of Customer Service and/or Sales Experience, Retail Environment (Preferred)
  • 30 Days T-Mobile Mobile Associate Experience (Required)
  • Customer Satisfaction: Passionate Customer Advocate With The Desire To Be Yourself When Connecting And Having Fun With Our Customers. Effective At Balancing Customer Experience And Performance Goals. (Required)
  • Team Building: Desire To Be A Part Of The Game-Changing T-Mobile Store Team. Willingness To Work Alongside Peers And Store Leaders, Learning And Sharing Best Practices, While Serving Customers And Providing Resolutions To Issues. (Required)
  • Retail Sales: Competitive Drive And Confidence To Succeed In A Fast-Paced Sales Environment. (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States

**Benefits:**

  • Hourly Base Pay: $18.00
  • Annualized Incentive Target: $18,000
  • Guaranteed to earn $20/hour inclusive of base pay and incentives
  • Eligible for an Annual Stock Grant
  • Access to medical, dental, and vision insurance, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays
  • Eligible for paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance