Employment Services Manager

1 month ago

Los Angeles, California, United States HOPICS Full time
Job Summary

We are seeking a highly skilled and experienced Manager of Employment and Education Services to join our team at HOPICS. This is a unique opportunity to lead a team of professionals in providing employment and education services to individuals in need.

Key Responsibilities
  • Supervise a team of six staff members, including TIP Liaison staff, Employment Specialists, an Employment Coordinator, and an Admin/Data staff member.
  • Establish and maintain protocols and procedures for the Tuition Incentive Program (TIP) 2.
  • Ensure all clients receiving services are assessed for program and job readiness.
  • Assist in creating client eligibility criteria and client progress plans.
  • Track client successes and difficulties.
  • Conduct marketing to attract eligible clients for SUD program cohorts for TIP 2.
  • Establish working relationships with local SUD programs or online programs for TIP 2.
  • Monitor staff engagement and documentation efforts to ensure high-quality service provision.
  • Track client school progress.
  • Monitor follow-through for clients linked to programs, including assisting them with finding intern opportunities.
  • Provide quality control duties to ensure required documentation in client charts is accurate and up-to-date.
  • Travel to educational institutions for meetings and coordination.
  • Collaborate with partner agencies and stakeholders to improve access to supplemental services such as interview attire, transportation, food support, and childcare for clients.
  • Attend all contract and agency required meetings and trainings.
  • Provide training, coaching, and corrective action if needed.
  • Adhere to and enforce all agency policies.
  • Track and report all employment services efforts.
  • Standardize the employment services systems and procedures.
  • Prepare reports in accordance with program requirements and Division policies.
  • Maintain files/records on client services in compliance with HIPAA, 42 CFR Part 2, and other funding requirements for audit purposes.
  • Maintain and uphold Agency mission statement, values, policies, procedures, and principles.
  • Maintain appropriate boundaries and adhere to SSG's Code of Ethics and HOPICS' Core Values.
  • Represent the Agency in a professional manner at meetings and community events.
  • Regular attendance is required.
  • Other duties as needed.
Requirements
  • Bachelor's degree or 3 years of work experience in the Employment Development field.
  • 2 years of management experience.
  • Working knowledge of Microsoft Word, Excel, and other database programs.
  • Knowledge of resource development, case management, and documentation.
  • Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.
  • Ability to communicate effectively, both written and orally.
  • Verification of Employment Eligibility and Background Clearance.
  • TB test required (not more than 3 months prior to or 7 days after Date of Hire, and renewed annually thereafter).
  • CPR and First Aid Certification required within 30 days of employment with company and valid Driver's License and auto insurance required.
  • Must be fully vaccinated for COVID-19 and show valid proof.
  • Must be tested every 30 days for COVID-19 and upload the test results into our HR system, and adhere to all Division and Agency safety protocols, until governing bodies (CDC, State of California, etc) and SSG determine the pandemic is over.
Working Conditions

This position is responsible for working in client-friendly environments and visiting other shelters and homeless access centers as part of their duties. Local automobile travel is required. There is some responsibility to work in noisy environments where children and adults are present.

Physical Requirements

The Case Manager typically spends time sitting, standing, typing, thinking, writing, walking, driving, carrying (max. 25 lbs), listening, and speaking.

Mental Requirements

This position will require the individual to be able to handle any/all of the following: constant distractions, interruptions, uncontrollable changes in priorities/work schedules, be able to process information, think, and conceptualize.

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