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Guest Services Supervisor

2 months ago


Islamorada, Florida, United States Amara Cay Resort Full time

Property Overview:

Amara Cay Resort is a breathtaking oceanfront destination nestled in the beautiful Florida Keys. As a prospective candidate, you will have the chance to be part of a dedicated team committed to delivering unforgettable guest experiences in a tropical setting. The resort boasts modern facilities, lush gardens, and stunning ocean vistas, providing an ideal workplace. With a variety of roles available, including front desk, housekeeping, food and beverage, and more, there are ample opportunities for professional development and advancement. As a member of the Amara Cay team, you will thrive in a vibrant, guest-focused atmosphere, offering exceptional service to visitors from around the globe. Be part of creating memorable moments for our guests and join our passionate team at Amara Cay Resort.

Position Overview:
Amara Cay Resort embodies a blend of relaxed luxury and breathtaking ocean views. Imagine swaying palm trees, a sparkling beachfront zero-entry pool, and lush tropical surroundings. The resort features 110 oceanfront rooms and suites inspired by tropical aesthetics, a lively Tiki Bar, a coastal-themed restaurant, event spaces, exciting watersports, marina facilities, wellness activities, beachfront yoga, and more.

Amara Cay Resort is not just a place to stay; it is a sanctuary for the soul. Become part of something greater, where guest satisfaction is our collective mission.

Key Responsibilities:

  • Oversee front desk operations, including guest check-in, check-out, and service.
  • Inspire and guide the front desk team to deliver outstanding customer service.
  • Address guest inquiries, concerns, and special requests with professionalism and efficiency.
  • Train and onboard new front desk personnel.
  • Ensure the accuracy and completeness of guest reservations and billing details.
  • Collaborate with other departments to resolve guest issues and enhance overall experiences.
  • Maintain a tidy and organized front desk area.
  • Monitor compliance with hotel policies and procedures.

Elevate your hospitality career as a Front Desk Supervisor. Your leadership skills and dedication to service will empower our front desk team to create memorable stays for our esteemed guests.

Qualifications:

  • Previous experience in cash handling is essential.
  • High School diploma or G.E.D. equivalent is required.
  • Effective communication skills with the public and fellow team members.
  • Fluency in reading, writing, and speaking English.
  • Minimum of six months of front desk experience.
  • Proficient computer skills.
  • Flexible availability, including nights and weekends.

Benefits:
Davidson Hospitality Group is a distinguished, full-service hospitality management firm overseeing hotels, restaurants, and entertainment venues across the United States. As a trusted partner for renowned brands, Davidson combines an entrepreneurial management style with the extensive expertise of a larger organization. Our commitment to delivering value is reflected in our rich benefits program, designed to enhance the lives and well-being of our team members and their families.

  • Comprehensive medical coverage options.
  • Dental and vision insurance.
  • 24/7 telehealth services.
  • Complimentary maintenance medications.
  • Pet insurance available.
  • Discounts on hotel stays.
  • Tuition reimbursement programs.
  • Paid time off, including vacation, sick leave, bereavement, and holidays.
  • 401K matching.
  • Daily complimentary lunch.
  • Free transportation services.
  • Weekly complimentary Starbucks coffee.

Working at Davidson is a unique experience. It transcends a mere job; it is a calling. Here, every role contributes to redefining quality hospitality for our guests, clients, partners, and each other.

Equal Opportunity Employer: Davidson Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Drug-Free Workplace: Davidson Hospitality maintains a drug-free workplace. Pre-employment drug testing and background checks are required.