Assistant Front Office Manager

1 month ago

Islamorada, Florida, United States Three Waters Resort & Marina Full time
Job Title: Assistant Front Office Manager

Three Waters Resort & Marina is seeking a highly skilled and experienced Assistant Front Office Manager to join our team. As a key member of our front office operations, you will be responsible for assisting the Front Office Manager in ensuring the smooth day-to-day operations of the front desk, concierge, PBX, and bell staff.

Responsibilities:
  • Assist the Front Office Manager in supervising the front office operations to ensure profitability, exceptional service, and quality to each guest throughout their stay.
  • Select, train, and develop the front office team to ensure they have the skills and knowledge needed to provide excellent guest service.
  • Work primarily the evening shift to ensure there is a Manager On-Duty in the evening.
  • Constantly answer guest questions and offer information and assistance.
  • Constantly answer telephones.
  • Constantly check guests in and out.
  • Constantly communicate with other departments to fulfill guest needs.
  • Constantly maintain work area neat and organized.
  • Constantly monitor reservations made and house count.
  • Constantly monitor status of guest accounts.
  • Constantly report all unsafe conditions immediately.
  • Constantly update information in the computer systems as needed.
  • Frequently act as Manager-On-Duty when assigned.
  • Frequently answer complaints and concerns that occur during shifts.
  • Frequently complete other duties as assigned by supervisor to include cross training.
  • Frequently verify all shift work and deposits.
  • Occasionally assist in the training and development of new Front Desk Clerks.
  • Occasionally attend all mandatory meetings.
  • Occasionally call other hotels in area for room status.
  • Occasionally follow checklist for required duties and timelines.
  • Occasionally read, pass on log and communicate with previous shift.
  • Occasionally run reports and complete them.
  • Occasionally use verifone to authorize credit cards and checks.
Qualifications:
  • Prior cash handling experience necessary.
  • High School graduate or G.E.D. equivalent.
  • 7th/8th grade math skills required.
  • Ability to communicate effectively with the public and other employees.
  • Read, write and speak English fluently.
  • Six months Front Desk experience.
  • Minimum of 2 years previous hotel front office or guest services experience.
  • Extensive knowledge of all hotel departments.
  • Excellent guest service, organization and problem solving skills.
  • Ability to multi task and work in a fast paced environment.
  • Knowledge of computer programs utilized in property management.
  • Ability to work a flexible schedule to include weekends and holidays.
Benefits:

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margarilla, Davidson offers a unique entrepreneurial management style and owners mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company.

In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

  • Three Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays)
  • 401K Match
  • Free Lunch Daily
  • Free Starbucks Every Wednesday
  • Complimentary Transportation to and from Homestead, Daily

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

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