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Food and Beverage Service Associate

2 months ago

Petoskey, Michigan, United States Odawa Casino Resort Full time
Job Title: F&B Service Staff

Odawa Casino Resort is seeking a highly motivated and customer-focused F&B Service Staff to join our team. As a key member of our Food and Beverage team, you will be responsible for providing exceptional service to our guests, ensuring a memorable dining experience.

Key Responsibilities:
  • Provide outstanding service to guests, ensuring their needs are met and exceeded.
  • Prepare and serve food and beverages in a timely and efficient manner.
  • Anticipate and respond to guest needs, using product knowledge to upsell and suggest additional items.
  • Maintain a clean and organized environment, adhering to health and safety standards.
  • Work collaboratively with colleagues to ensure seamless service delivery.
  • Attend to guest complaints and concerns, escalating issues to management as necessary.
  • Participate in ongoing training and development to enhance skills and knowledge.
Requirements:
  • Minimum 1 year experience in the service industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, handling multiple tasks simultaneously.
  • Basic math skills and accuracy with cash handling.
  • Ability to lift up to 50 pounds and stand for long periods.
  • Flexibility to work varied shifts, including weekends and holidays.
What We Offer:
  • A fun and rewarding work environment.
  • Opportunities for career growth and development.
  • A competitive compensation package, including tips.
  • A comprehensive benefits package, including health, dental, and vision insurance.