Customer Service Representative

2 weeks ago


Morton, United States GFL Environmental Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at GFL Environmental. As a key member of our sales team, you will play a critical role in promoting our solid waste services to businesses and industrial establishments.

Key Responsibilities
  • Provide exceptional customer service and support to our clients via phone, email, and in-person interactions.
  • Assist outside sales representatives with appointment setting, customer tracking, and quotations.
  • Communicate effectively with on-the-road employees to provide instructions and assistance.
  • Resolve customer complaints and concerns in a timely and professional manner.
  • Monitor and document customer feedback and concerns.
  • Enter customer information and data into our database.
  • Process customer refunds and payments.
  • Generate call-in work orders for drivers.
  • Download and respond to customer inquiries via email.
  • Process customer payments via internet and take cash payments as needed.
Requirements
  • High School Diploma or equivalent.
  • 1-2 years of customer service experience in a call center environment.
  • Excellent communication and problem-solving skills.
  • Proficient in Microsoft Outlook, Word, and Excel.
Working Conditions

This role will be based in an indoor office environment, with a moderate noise level. You will be required to stand, sit, walk, use your hands and fingers, talk, and hear.



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