Health Information Service Coordinator

2 weeks ago


Springfield, Illinois, United States Mercy Full time
Overview

The Patient Access Representative plays a vital role in ensuring a seamless patient experience at Mercy. As the first point of contact, this individual must embody the highest standards of customer service, compassion, and professionalism.

This role requires strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment. The Patient Access Representative will be responsible for facilitating all aspects of patient registration, including scheduling, benefit verification, pre-certification, and financial clearance.

Responsibilities
  • Ensure accurate and timely patient data collection and entry
  • Verify patient insurance coverage and benefits
  • Coordinate pre-visit collections and financial clearance
  • Provide exceptional customer service and support to patients and families
  • Maintain knowledge of insurance carriers, Medicare guidelines, and regulatory requirements
Requirements

To be successful in this role, the ideal candidate will possess:

  • 1-3 years of clerical experience and customer service experience
  • Strong communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Knowledge of medical terminology and insurance plans
What We Offer

Mercy is committed to providing a supportive and inclusive work environment that fosters growth and development. As a valued member of our team, you can expect:

  • Comprehensive benefits package, including health, vision, and dental coverage
  • Generous paid time off and holidays
  • Tuition reimbursement and professional development opportunities
  • A collaborative and dynamic work environment


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