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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and their customers.
Key Responsibilities- Respond to customer inquiries in a timely and professional manner, utilizing information learned during training and leveraging resources available through our knowledge management systems.
- Identify customer needs to ensure the customer is provided complete and accurate information.
- Process required transactions via our mainframe or web-based applications.
- Submit research requests in a concise yet accurate manner.
- Maintain a thorough knowledge of our company and client programs, policies, and technology.
- Communicate effectively in a warm and empathetic manner.
- Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
- Provide support to other positions/operations in cases during heavy workloads or absences.
- Must be at least 18 years of age or older.
- Must have a High School Diploma, or equivalent.
- Must be able to submit to a background check and drug test.
- Must be able to work an 8 hour shift between 7 am- 7 pm (last call) Mon- Fri.
- Full-time Employment with Benefits day one including paid Holidays.
- Base pay of $14.50 after 90 days with opportunity to make up to $19.50 on incentive plan.
- Paid Training.
- WEEKENDS OFF.
- Great Work Environment.
Conduent State & Local Solutions, Inc. is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. We are committed to creating exceptional outcomes for our clients and the millions of people who count on them.
We value the health and safety of our associates, their families, and our community. We are an Equal Opportunity Employer and consider applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
