Retail Associate

3 weeks ago


Spartanburg, South Carolina, United States Sam's Club Full time

Key Responsibilities:

We are seeking a highly motivated and customer-focused individual to join our team as a Cart Attendant - Member Service Representative. In this role, you will be responsible for ensuring a positive member experience by providing exceptional service and support in our parking lot and cart retrieval areas.

Key Responsibilities:

  • Ensure club pick up orders are filled by contacting members to notify when pickup time is delayed; informing members when products are unavailable (for example, out of stock); offering members alternative product options when needed; ensuring products are selected and packaged according to company policies and procedures; ensuring items are dispensed when members arrive for pickup; resolving member issues and concerns; and promoting the company's products and services.
  • Maintain safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for handling merchandise; and correcting and reporting unsafe situations to facility management.
  • Provide member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; processing member purchases; assisting with payments according to company policies and procedures for different membership and payment types; utilizing cash registers to assist members with transactions; locating and organizing merchandise; zoning the designated areas; resolving member issues and concerns; promoting the company's products and services; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness.

Requirements:

  • Customer Service experience
  • Retail experience including operating cash register
  • Working with mobile retail applications

Benefits:

  • Competitive pay
  • Performance-based bonus awards
  • Health benefits
  • Financial benefits
  • Paid time off benefits
  • Other benefits

Working at Sam's Club:

At Sam's Club, we offer a dynamic and supportive work environment that allows our associates to grow and develop their skills. We are committed to providing our members with an exceptional shopping experience, and we are looking for individuals who share our passion for customer service and teamwork.



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