Weekend Operations Manager
3 weeks ago
We are seeking an experienced Weekend Operations Lead to join our team at Edge Logistics. The successful candidate will have a minimum of 2 years' experience in customer service, problem-solving, operations, or account management and be highly skilled in organization and time management.
The estimated salary for this role is $60,000-$80,000 per year, depending on location and experience.
About the Role:
This full-time position involves leading weekend efforts across carrier and customer departments, with a focus on customer execution and service. Key responsibilities include managing weekend execution and coverage, escalating to carrier department leaders, driving load prioritization and outbound procurement efforts, and supporting customer sales, account management, and operations teams.
Responsibilities:
- Manage weekend execution and coverage while maintaining and actioning customer reach outs, proactive problem solving, and business opportunity.
- Own the coverage efforts for weekend shipments, escalating to carrier dept leaders, and driving load prioritization and outbound procurement efforts.
- Deploy pre and post-weekend action plans for improvement ensuring performance across financial and customer service remain at optimal levels.
- Support Customer Sales, Account Management, and Operations team in the execution of daily account operations driving customer expectations and overall account strategy.
Requirements:
- Bachelor's or Associate's degree preferred.
- Minimum of 2 years' experience in a customer service, problem-solving, operations, or account management role.
- Highly skilled in organization and time management.
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