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Lead Bakery Supervisor

2 months ago

Menomonee Falls, Wisconsin, United States Kroger Full time

Job Overview


Support the department manager and effectively manage the bakery section during the manager's absence, mastering the Standard Operating Procedures (SOPs) related to merchandising, ordering, scheduling, profitability, staff development, and customer engagement.

Uphold the core values of the organization, including respect, honesty, integrity, diversity, inclusion, and safety.

Key Responsibilities

  • Foster collaboration through positive interactions with team members.
  • Greet, serve, and assist customers to ensure exceptional service.
  • Ensure adequate staffing to meet service demands and optimize labor efficiency.
  • Operate tools and equipment (e.g., knives, box cutters, pricing guns) in accordance with company standards.
  • Communicate effectively with customers, addressing inquiries and requests promptly.
  • Adhere to opening and closing procedures as outlined in the SOPs.
  • Ensure compliance with storage and code dating SOPs for all products.
  • Manage timely price adjustments and in-store transfers in the absence of the department manager.
  • Oversee the removal and disposal of unsellable items from the bakery section.
  • Follow merchandising standards, including display setups, signage, and product packaging.
  • Monitor product temperatures and placements in coolers and freezers to maintain product quality.
  • Supervise portion control to ensure adherence to SOPs.
  • Ensure compliance with receiving procedures in the absence of the department manager.
  • Prepare, bake, glaze, and thaw products in line with SOPs.
  • Perform stocking tasks, ensuring proper placement and replenishment of products.
  • Comply with all company and departmental policies and SOPs.
  • Adhere to food safety, sanitation, and safety regulations, identifying and reporting unsafe conditions to management.
  • Maintain flexibility to work various shifts and potentially relocate to different store locations.
  • Physical requirements include frequent walking on wet surfaces, standing, turning, kneeling, reaching, squatting, lifting and carrying items weighing between 5 to 80 lbs., and pushing/pulling loads of 200 to 2,000 lbs., with exposure to varying temperatures. Occasional crawling, climbing, and navigating uneven surfaces may be required.
  • Must be capable of performing essential job functions with or without reasonable accommodation.

Qualifications

Minimum Requirements

  • High school diploma or equivalent, with at least 1 year of retail experience or a comparable combination of education and experience.
  • Strong interpersonal and customer service abilities.
  • Friendly, approachable demeanor and a team-oriented mindset.
  • Sound judgment and decision-making capabilities.
  • Proficient math skills (e.g., calculating discounts, proportions, percentages).
  • Basic knowledge of algebra and geometry (e.g., calculating circumferences, volumes).
  • Able to read and interpret documents (e.g., training manuals).
  • Effective oral and written communication skills.
  • Ability to engage effectively with groups of customers and employees.