Field Service Technician

5 days ago

Carol Stream, Illinois, United States Sterling Engineering Inc. Full time
Job Summary

Sterling Engineering Inc. is seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing, troubleshooting, and repairing packaging machines, as well as providing technical support to customers.

Key Responsibilities
  • Install and commission new and second-hand machines, including complete lines.
  • Troubleshoot and repair mechanical problems and/or built-in hardware & software control programming.
  • Perform customer service for the North & South American market and occasional support for other subsidiaries worldwide.
  • Provide basic training for customer operators and maintenance technicians.
  • Provide technical advice to the customer (best maintenance practice, spare parts recommendations, availability of upgrades and retrofits).
  • Preventive Maintenance contracts: Visit worksites on a regular basis to do preventive maintenance on instruments, controls, motors, drives, circuit boards, PLC's, and other equipment according to the manufacturers' recommended schedules.
  • Inspect and upgrade used machines.
  • Responsible for informing the design department of parts that were reworked as a result of an installation to ensure the customer receives the correct updates.
  • Providing detailed feedback for root cause analysis to design, sales, or manufacturing teams for corrective action.
  • Ensure detailed daily reporting.
  • Support electrical engineering (update drawings, debug programs, etc.).
Requirements
  • Good awareness of Health & Safety issues.
  • Must be able to modify the control logics and add rungs/sub-routines in the field as required by customer.
  • Must be able to apply principles and theories of automation, electrical circuitry, engineering, and mathematics.
  • Must have a strong mechanical aptitude.
  • Must be able to read and understand pneumatic and hydraulic drawings.
  • Must have strong knowledge of automation with PLC's (Allen Bradley, Siemens) and PC's (Softlogic e.g. Isagraf).
  • Excellent verbal and written communication skills.
  • Knowledge of the Spanish or French language is a big advantage.
  • Must be able to travel at least 80% of the time.
  • Willing and able to work weekends and overtime.
Education and Experience
  • Minimum of an Associate Degree in Electronic Technology. Practical experience may be substituted for years of education.
  • 5 years' experience troubleshooting packaging machines, preferably filling and capping machines.

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