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User Support Specialist

2 months ago

Merrimack, New Hampshire, United States Fidelity TalentSource LLC Full time



End User Support Specialist

Fidelity TalentSource is your gateway to exploring your next temporary position within Fidelity Investments. We are currently seeking an End User Support Specialist to join our Enterprise Infrastructure Group.

The Role

This role is focused on delivering technology assistance to end-users across various Fidelity locations. Responsibilities include managing devices such as computers, monitors, printers, telephones, and audio/visual systems. The primary function involves desktop support and addressing issues that cannot be resolved remotely. Troubleshooting tasks encompass, but are not limited to, Microsoft Operating Systems, MS Office applications, and a variety of both external and internal applications. Experience in large-scale environments and desktop deployment is advantageous.

  • Computer Setup – maintain an inventory of computers configured with our standard image.
  • Device Deployment – distribute computers to end-users, ensuring the transfer of all applications and data to the new device.
  • Adhere to critical Service Level Agreements by executing support requests promptly and accurately through our ticketing systems.
  • Follow established reporting and escalation protocols.
  • Collaborate closely with regional technical support teams and operational groups to ensure successful fulfillment of customer requests and projects.
  • Work alongside both technical and non-technical personnel to effectively navigate requests.
  • Undertake special assignments and additional duties as required by management.


Education and Experience
  • Associate's Degree and/or 2-3 years of experience with computer hardware and operating systems.
  • A+ certification is preferred.


Skills and Knowledge:
  • Comprehensive understanding of Windows Operating Systems and Client Hardware.
  • Ability to thrive in a controlled change environment.
  • Exceptional analytical and interpersonal abilities.
  • Capability to collaborate effectively with clients and other teams.
  • Familiarity with TCP/IP networking protocols.
  • Independent thinking to achieve objectives based on requirements.
  • A proactive individual with strong written and verbal communication skills, capable of planning, coordinating, prioritizing, and multitasking.


The Team

Enterprise Infrastructure - Fidelity Techworks Field Services provides support for internal desktops, laptops, telephones, AV rooms, and more across the Fidelity Investments organization.

Dynamic Working

At Fidelity TalentSource, we aim for most employees to work flexibly, balancing personal and business needs through a hybrid working model. Most associates will have a hybrid schedule, requiring onsite work at a Fidelity location for a designated period every four weeks. These requirements may be subject to change.

Company Overview

Fidelity TalentSource, previously known as Veritude, serves as the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms. We recruit individuals from diverse backgrounds, including technology and customer service, to fill roles across Fidelity's U.S.-based locations. If you are interested in experiencing Fidelity's inclusive workplace while enhancing your skills and expanding your professional network, consider a position with Fidelity TalentSource.

Information about Fidelity Investments

At Fidelity, our focus is on making our financial expertise accessible and effective in assisting individuals in achieving their desired lives. As a privately held company with a rich history, we prioritize creating a work environment that attracts top talent and reflects our commitment to our associates. We take pride in our diverse and inclusive workplace, valuing our associates for their unique perspectives and experiences.

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.