Senior User Experience Designer

2 weeks ago

Merrimack, New Hampshire, United States Fidelity Investments Full time

Job Description:

We are currently recruiting for multiple positions at the Senior User Experience Designer level.

The Role

Fidelity Investments is looking for a Senior User Experience Designer who is passionate about their craft and making investing approachable for all audiences.

We are redefining the financial services industry by changing the way we work and putting the customer first. It's a fast-paced environment where decisions are data-focused, collaborative, and iterative. The organization deeply values design.

Senior UX Designers typically:

  • Lead the design strategy and execution on their product team, with some guidance and coaching
  • Help define the design work and deliver business outcomes on the product team
  • Consult with the product owner to help inform product strategy
  • Contribute to the culture of the UXD group

The Expertise and Skills You Bring

  • 4+ years of UX or related experience is preferred
  • A degree in a related field such as interactive design, architecture, industrial design, graphic design, or human factors is preferred
  • Experience working on agile teams delivering value in digital products preferred
  • Experience running and/or using research to support evidence-focused design decisions preferred
  • A digital portfolio we can review online is required
  • An array of design skills, which might include visual, conversational, information architecture, prototyping, strategic design methods (such as design thinking), user research, or writing
  • Ability to design across all channels including web, native, and automated
  • Effective communication as a writer, presenter, and facilitator; equally at ease speaking with developer partners or executives
  • A foundation of development knowledge, both web and mobile
  • Familiarity with the value of design systems, understanding reuse and scale, and knowing when to contribute to make them better
  • Partnering with user research to understand the customer problems to tackle
  • Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions
  • An unwavering curiosity to ask why
  • Design brings you happiness

The Team

This role supports Fidelity Brokerage, a group that helps a wide array of customers with services like wealth management, retirement planning, brokerage services, workplace plan administration, college savings, and financial planning and engagement programs.

This role also supports Fidelity's User Experience Design team, a group that delivers simple and accessible digital experiences to its customers.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

Join Us

At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home.

Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024.

And you don't need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you've always imagined.

Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry.

Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested.

This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to

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