Customer Experience Representative

3 weeks ago


Bonita Springs, Florida, United States Goodwill Industries of Southwest Florida Full time

We are seeking a highly motivated and results-driven Customer Experience Representative to join our team at Goodwill Industries of Southwest Florida. As a Customer Experience Representative, you will be responsible for delivering exceptional customer experiences, driving sales growth, and ensuring a positive shopping environment.

The estimated salary for this position is $40,000 - $50,000 per year, depending on experience. In addition to a competitive salary, we offer a range of benefits, including health, vision, and dental plans, 403(b) retirement plan, paid holidays, personal time off (PTO), employee assistance program, store discounts, and tuition reimbursement.

As a Customer Experience Representative, you will be responsible for greeting customers, assisting them on the sales floor, and resolving any issues that may arise. You will also need to be able to lift and carry up to 40 pounds, stand for long periods of time, and work in a variety of temperatures and climates.

Job Description:

  • Customer Service: Deliver exceptional customer service to all customers, responding to their needs and concerns in a friendly and professional manner.
  • Sales Floor Support: Assist customers on the sales floor, answering questions and providing information about products.
  • Checkout Support: Promptly assist customers at the checkout register, handling transactions and resolving any issues that may arise.

Required Skills and Qualifications:

  • High School Diploma or Equivalent: A high school diploma or equivalent is preferred for this position.
  • Retail Experience: Retail experience is preferred, but not required.
  • Cash Handling: Experience using cash registers, adding machines, credit card machines, and telephones is required.

Benefits and Employee Well-being:

  • Health, Vision, and Dental Plans: We offer comprehensive health, vision, and dental plans to ensure your physical and mental well-being.
  • 403(b) Retirement Plan: Our 403(b) retirement plan helps you plan for your future and achieve your financial goals.
  • Paid Holidays: Enjoy paid holidays throughout the year, giving you time to relax and recharge.
  • Personal Time Off (PTO): Take time off when you need it with our generous PTO policy.
  • Employee Assistance Program: Access to an employee assistance program to support your mental health and well-being.
  • Store Discounts: Receive discounts on purchases made in our stores.
  • Tuition Reimbursement: Pursue further education and career development with our tuition reimbursement program.

Workplace Values:

  • Respect: Treat all people with dignity and respect.
  • Stewardship: Honor our heritage by being socially, financially, and environmentally responsible.
  • Ethics: Strive to meet the highest ethical standards.
  • Learning: Challenge each other to strive for excellence and continually learn.
  • Innovation: Embrace continuous improvement, bold creativity, and change.


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