Warranty Claims Specialist

2 weeks ago


Ogden, Utah, United States Cutrubus Wasatch Front Kia Isuzu Hino Truck Winneb Full time
Warranty Administrator Job Description

At Cutrubus Wasatch Front Kia Isuzu Hino Truck Winneb, we are seeking a highly organized and detail-oriented Warranty Administrator to join our team. The successful candidate will be responsible for managing warranty repair orders and claims, ensuring timely and accurate processing, and maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Prepare, submit, and track warranty repair orders and claims.
  • Ensure the accuracy and timeliness of warranty-related tasks to facilitate proper credit and payment.
  • Return incomplete or improperly completed repair orders to the originating personnel for correction and completion.
  • Determine and enter applicable labor operation codes, failure codes, and administrative data on repair orders.
  • Book technicians for earned hours and up-flag and back-flag adjustments as necessary.
  • Process warranty claims in a timely manner upon repair order closure.
  • Review and process returned, rejected, or adjusted warranty claims, tracking each claim until final resolution.
  • Contact warranty claims representatives for additional authorization or special assistance.
  • Maintain records of submitted, returned, or paid claims and their current status.
  • Become familiar with manufacturer policies and procedures.
  • Post claim payments and reconcile warranty schedules.
  • Assist with other office duties as needed.
Benefits:
  • Dental insurance
  • Health insurance
  • Paid holidays
  • Paid vacation time
  • 401k plan with match


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