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Residential Services Supervisor

2 months ago

Falls Church, Virginia, United States Hassle Free Home Services Full time

About Hassle Free Home Services

At Hassle Free Home Services, we understand that managing a home can be overwhelming. Since our inception in 2003, we have dedicated ourselves to providing homeowners with a comprehensive solution for maintenance, upgrades, and urgent support. Our team of ten professionals is committed to fostering long-lasting relationships with our clients.

Role Overview

The Home Services Project Manager plays a pivotal role in overseeing the management of our clients' residences. You will cultivate a trustworthy rapport with our clients, ensuring their home-related needs are prioritized and their living experience is seamless. This involves collaborating closely with our skilled technicians and partners to deliver exceptional service throughout the customer experience. A solid understanding of home maintenance is essential for this position (for instance, if a client reports a malfunctioning garbage disposal, you should be able to guide the technician on potential troubleshooting steps).

Key Responsibilities

  • Initiate positive interactions with clients through on-site onboarding visits.
  • Oversee 60-80 client relationships with meticulous attention to detail.
  • Maintain proactive communication with clients regarding repairs, projects, and scheduling.
  • Secure project opportunities on behalf of clients (e.g., driveway sealing, HVAC installations, window replacements).
  • Ensure our technicians adhere to the repair lists provided by clients.
  • Address client concerns and challenges promptly and with a client-focused approach.
  • Assist with occasional special projects, such as recruiting and onboarding new service partners.

Qualifications

  • Exceptional multitasking abilities.
  • Outstanding communication skills with clients, team members, and management.
  • Strong knowledge of home maintenance practices and current trends is required.
  • Preferred experience in home construction, renovation, maintenance, or related fields.
  • Outgoing personality with a genuine enjoyment of working with people.
  • Proficient with technology (Google Apps, Excel, proprietary software).
  • Self-driven and adept at problem-solving.
  • Quick learner with the ability to adapt on the job.

Compensation and Benefits

  • Competitive salary range of $55,000 - $65,000/year, based on experience.
  • Health insurance coverage.
  • Paid time off.