Machine Tool Maintenance Specialist

5 days ago


Detroit, Michigan, United States Pacifica Continental Full time

About the Job

This exciting opportunity is available in Greater Grand Rapids and Detroit, Michigan, and offers a competitive salary and benefits package. As a Service Engineer, you will play a key role in providing exceptional maintenance and repair assistance of CNC machine tools on location or by telephone.

Key Responsibilities

  • Provide customers with maintenance, repair, and installation assistance of CNC machine tools on location or by telephone.
  • Create and update documentation of technical information.
  • Develop, prepare, generate, and analyze ongoing and ad-hoc special reports pertaining to Service.
  • Demonstrate a willingness to help others and be a team member; often working together with Customer Service Engineers.
  • Provide assistance and training to Customer Service Engineers on the installation and maintenance of newer product lines.
  • Establish and build exemplary communication and customer service relationships with customers.
  • Manage difficult customer situations in a positive manner, respond promptly to customer needs, and solicit customer feedback to improve service.

Requirements

  • 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
  • Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens, and controls are a PLUS.
  • Good verbal and written communication skills with exceptional customer service orientation.
  • Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
  • Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
  • Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
  • Must be adaptable to changes in the work environment; manage competing demands and be able to deal with frequent change, delays, or unexpected events.
  • Preferred: Bachelor's or Associate's Degree in a related field of study.

Benefits

  • Insurance (Medical, Vision, Life, and Dental), PTO, 401K, and Overtime.

Estimated Salary Range: $65,000 - $85,000 per year, depending on experience and qualifications.

Work Schedule: Monday through Friday from 8:00 am to 5:00 pm.



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