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Front Desk Representative

2 months ago

Denton, Texas, United States Marriott International Inc Full time
Job Summary

We are seeking a highly skilled Guest Experience Associate to join our team at Marriott International Inc. As a key member of our Front Desk team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our valued customers.

Key Responsibilities
  • Process guest check-ins, check-outs, room assignments, and room change/late check-out requests in a timely and efficient manner.
  • Secure payment and activate/reissue room keys as needed.
  • Verify and adjust billing for guests to ensure accuracy and fairness.
  • Communicate with colleagues to ensure guests receive prompt attention and resolution to any issues.
  • Operate the telephone switchboard station and respond to guest inquiries and requests.
  • Run and check daily reports, contingency lists, and credit card authorization reports to ensure compliance and accuracy.
  • Supply guests with directions and information to enhance their stay.
  • Answer, record, and process all guest calls, requests, questions, or concerns in a professional and courteous manner.
  • Arrange transportation for guests and visitors as needed.
  • Count and secure bank at the beginning and end of shift to maintain accuracy and security.
  • Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change as required.
  • Notify Loss Prevention/Security of any reports of theft or suspicious activity.
Requirements
  • High school diploma or G.E.D. equivalent.
  • No related work experience required, but previous customer service experience is an asset.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Excellent communication and interpersonal skills.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
  • Physical ability to stand, sit, or walk for extended periods and lift objects weighing up to 10 pounds.
What We Offer

As a Guest Experience Associate with Marriott International Inc., you will have the opportunity to work in a dynamic and supportive environment, with opportunities for career growth and development. We offer competitive compensation and benefits, as well as a comprehensive training program to ensure your success in this role.