Technical Support Specialist
6 days ago
About the Role
We are seeking a highly skilled Technical Support Specialist to join our team at Insight Global.
The successful candidate will be responsible for providing exceptional technical assistance to employees, ensuring seamless support and minimizing downtime.
As a Technical Support Specialist, you will serve as the first point of contact for employees seeking technical assistance over the phone, email, or in person.
You will perform remote troubleshooting through diagnostic techniques and pertinent questions to determine the best solution based on the issue and details provided by employees.
Your primary objective will be to walk employees through the problem-solving process, directing unresolved issues to the next level of support personnel when necessary.
You will also provide accurate information on IT products or services, record events and problems, and their resolution in logs.
A key aspect of this role is follow-up and updating employee status and information, as well as passing on any feedback or suggestions by employees to the appropriate internal team.
Identify and suggest possible improvements on procedures, maintaining a customer-oriented and cool-tempered demeanor at all times.
Required Skills and Qualifications
Proven experience as a help desk technician or other customer support role is essential.
You must be tech-savvy with working knowledge of office automation products, databases, and remote control.
A good understanding of computer systems, mobile devices, and other tech products is required.
You should have the ability to diagnose and resolve basic technical issues, possessing excellent communication skills.
This role requires a customer-oriented individual who remains calm under pressure.
Salary and Benefits
The estimated salary for this role is $55,000 - $65,000 per year, depending on location and experience.
We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Company Overview
Inspiring growth, innovation, and creativity, Insight Global is a leading staffing agency that helps businesses thrive in an ever-changing market.
We pride ourselves on our commitment to delivering exceptional service and fostering a positive work environment.
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