IT Technician

JOB DESCRIPTION

   *          Serve as the first point of contact for employees seeking technical assistance over the phone, email, or in person.

   *          Perform remote troubleshooting through diagnostic techniques and pertinent questions.

   *          Determine the best solution based on the issue and details provided by employees.

   *          Walk employees through the problem-solving process.

   *          Direct unresolved issues to the next level of support personnel.

   *          Provide accurate information on IT products or services.

   *          Record events and problems and their resolution in logs.

   *          Follow-up and update employee status and information.

   *          Pass on any feedback or suggestions by employees to the appropriate internal team.

   *          Identify and suggest possible improvements on procedures.

REQUIRED SKILLS AND EXPERIENCE

   *          Proven experience as a help desk technician or other customer support role.

   *          Tech-savvy with working knowledge of office automation products, databases, and remote control.

   *          Good understanding of computer systems, mobile devices, and other tech products.

   *          Ability to diagnose and resolve basic technical issues.

   *          Excellent communication skills.

   *          Customer-oriented and cool-tempered.