Bilingual Insurance Professional

3 weeks ago


Chicago, Illinois, United States Chubb Full time
About the Role

We are seeking a highly skilled and motivated Bilingual Loyalty Services Representative to join our team. As a key member of our customer service team, you will be responsible for addressing customer concerns, inquiries, and activities.

As a Loyalty Services Representative, you will be the first point of contact for customers, providing exceptional customer service and resolving issues in a timely and professional manner. Your primary responsibility will be to retain customers and sell the value of our products and services.

You will work closely with customers, via inbound and outbound calls, to assist those who wish to cancel their existing insurance coverage, reviewing products, benefits, and solving service and claims issues. You will also assist clients by matching our products with their needs, provide detailed information about policy statuses, and assist with basic technical troubleshooting for self-service related issues.



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