Branch Manager

Job Summary: We are seeking a highly skilled and experienced Head Teller to join our team at Renasant Bank. As a key member of our branch team, you will be responsible for driving a best-in-class branch experience for customers and teammates.

Key Responsibilities:

• Lead, coach, and manage in five primary areas of responsibility: customer engagement, service execution, operational excellence, leadership, and management.
• Role model service knowledge standards and maintain a deep understanding of Renasant Bank policies and procedures.
• Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs, and draws.
• Execute daily operations, including balancing, supplies ordering, balancing the ATM and vault, and performing branch capture procedures.
• Recognize and refer sales opportunities to other bank representatives and/or lines of business when appropriate.
• Mentor and onboard new Tellers, ensuring a great experience for all new team members.
• Supervise all Tellers and provide override approval on transactions, oversee daily personnel and team balancing of teller drawers.
• Contribute to employee performance assessments, including disciplinary action planning and coaching for improved performance.

Requirements:

• High school diploma or equivalent required; college education preferred.
• Minimum of 2 years of cash handling experience, with one year of successful Teller experience.
• Minimum of 1 year leadership experience.
• Proven track record of leadership, sales management, and coaching.
• Ability to produce individual and team sales and customer experience results.
• Effective written and verbal communication skills.
• Strong sense of teamwork and ability to work cooperatively in a team environment.
• Attention to detail with strong record of accuracy in handling transactions.

Work Environment: The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and proprietary information within the working environment, therefore, must uphold confidentiality at all times.