Customer Service Representative

2 days ago


Missouri City, Texas, United States Polymaker LLC Full time

**Job Overview:**

We are seeking a skilled Customer Service Representative to join our team at Polymaker LLC, a leading manufacturer of high-value materials for 3D printing. This role will be based in the Greater Houston Area.

**About Us:**

Polymaker develops, produces, and markets cutting-edge materials for additive manufacturing. Our company culture is characterized by youthfulness, openness, and energy. We have been active in the US since 2013 and have established a network of channel partners serving end-users across the country.

**Job Description:**

The Customer Service Representative will play a crucial role in managing existing accounts and generating new business opportunities. Key responsibilities include:

  • Order Management: Accurately process customer orders, ensuring all details are correct and completed within a timely manner.
  • Customer Support: Handle order-related inquiries, resolving issues promptly while maintaining high customer satisfaction levels.
  • Team Collaboration: Work closely with the sales team to ensure seamless order processing and fulfillment.
  • Sales Records Management: Maintain and update sales records, guaranteeing accuracy and accessibility for the sales team and management.
  • Inventory Monitoring: Track inventory levels to ensure product availability and coordinate with the warehouse team to manage stock and shipping schedules.

**Preferred Qualifications:**

  • Bachelor's Degree in Business Administration, Operations Management, or relevant experience.
  • Proficiency in ERP systems such as CRM, Odoo, SAP, or Salesforce is a plus.

**What You'll Love About This Role:**

  • You'll work in a fast-paced industry with opportunities for growth and development.
  • As a team player, you'll collaborate with colleagues to drive business success.
  • You'll have the chance to develop your commercial instincts, people skills, and presentation abilities.
  • Our competitive compensation package includes a $45,000 - $60,000 per year salary range (depending on experience), 401(k) matching, medical, dental, and vision insurance, paid time off.
  • Ambitious individuals who want to grow together with the company at an exponential rate will thrive in this role.

Estimated Salary: $52,500 per year.



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