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Lead Host

4 weeks ago

Madisonville, Louisiana, United States Tchefuncte's Restaurant Full time

We are seeking a skilled Lead Host to join our team at Tchefuncte's Restaurant in Madisonville. As a key member of our front-of-house team, you will be responsible for ensuring a seamless and exceptional dining experience for our guests. Your duties will include supervising seating arrangements, overseeing planned events, and providing a warm and welcoming first impression. If you have a passion for delivering outstanding customer service and working in a fast-paced environment, we encourage you to apply.

Key Responsibilities:
  • Manage all aspects of Opentable, ensuring seamless table management and guest flow.
  • Recognize and greet VIPs and regular guests, providing personalized attention and service.
  • Effectively manage floor plans, seating rotation, and guest requests, ensuring a smooth and efficient dining experience.
  • Make a lasting impression on clients, providing exceptional service and attention to detail.
  • Be available to answer calls and greet guests, providing a warm and welcoming atmosphere.
  • Thank clients for their patronage, ensuring a positive and memorable experience.
  • Communicate with customers while they wait for their drink and food order, providing updates and ensuring their satisfaction.
  • Ensure the complete and consistent cleanliness of the hostess area, maintaining a high level of professionalism and attention to detail.
  • Supervise seating and reservations efficiently, ensuring a smooth and seamless dining experience.
  • Handle clients amicably and with understanding, whether they have a reservation or not.
  • Schedule reservations for guests both in person and over the phone, providing excellent customer service and attention to detail.
  • Communicate with supervisors or management on any issues related to customers, ensuring a prompt and effective resolution.
  • Handle all cases related to guests courteously and professionally, maintaining a high level of customer satisfaction.
  • Maintain diplomacy while relating with clients, providing a positive and memorable experience.
  • Oversee events and ensure they run smoothly, providing exceptional service and attention to detail.
  • Assist service staff with events to provide an exceptional experience for all party attendees.