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Customer Service Associate

2 months ago

Liberty, Missouri, United States QC Holdings, Inc. Full time

About the Role:

We are seeking a highly motivated and customer-focused Customer Service Associate to join our team at QC Holdings, Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:

  • Complete cash transactions for customers
  • Initiate customer loans
  • Contact customers about past due payments
  • Work rotating shifts and some Saturdays

Requirements:

  • Excellent customer service skills
  • Cash handling experience
  • Ability to operate computers and standard office equipment
  • Safe, secure, reliable transportation and a valid driver's license
  • Ability to work with minimal supervision
  • Reliable attendance
  • Must be at least 19 years of age
  • Must have proof of eligibility to legally work in the United States

What We Offer:

  • Monthly bonus program
  • Steady hours, paid time off, and paid holidays
  • 401(k) plan
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Referral program
  • Vision insurance

About Us:

QC Holdings, Inc. is a leading provider of convenient financial solutions that meet the immediate needs of mainstream consumers. With over 30 years of experience, we have grown to become a trusted leader in the alternative financial services marketplace, primarily providing credit options for consumers underserved by traditional banking institutions.

We operate in the specialty finance industry, providing services through a network of approximately 230 branches in the United States and online. Our products and services are focused on providing the financial solutions customers need and appreciate.

We are committed to innovation, technology, and product development to meet the evolving needs of our customers. If you are a team player with a mature work ethic, integrity, and exceptional customer service skills, we encourage you to apply for this exciting opportunity.