Customer Service Representative

2 weeks ago

Greensboro, United States National Board for Certified Counselors Inc Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at National Board for Certified Counselors Inc. As a key member of our support team, you will be responsible for providing exceptional service to our internal and external stakeholders, ensuring that their needs are met and exceeded.

Key Responsibilities:
  • Answering Incoming Calls: Respond to incoming calls and provide support to applicants and credential holders in accordance with our policies, processes, and procedures.
  • Issue Resolution: Gather information from applicants and credential holders to assist in determining the cause of any issues and expedite solutions where needed.
  • Call Transfers: Transfer calls to appropriate team members as necessary, providing all relevant information and a brief summary of the issue.
  • Call Closure: Close calls by summarizing all action taken and confirming any follow-up needed for resolution.
  • Email Support: Respond to incoming emails within 48 hours, or transfer to appropriate team members as necessary.
Requirements:
  • Education: High school diploma or GED required.
  • Experience: Two years' related experience required, or equivalent education and experience.
Preferred Qualifications:
  • Education: Associate degree or equivalent from a 2-year college or technical school preferred.
Equipment and Programs Used:
  • Microsoft Office Products: Familiarity with Microsoft Office products is required.
Work Location:
  • Hybrid: A minimum of 2 days per week in the office is required.
Why Join Us:

National Board for Certified Counselors Inc. fosters a collaborative work environment filled with people dedicated to advancing mental health services across the globe. We are passionate about supporting counselors and mental health providers, reducing stigma surrounding mental health, and expanding mental health services to underserved areas and populations.

Some of our amazing benefits include:

  • Medical, Dental, and Vision Coverage: Comprehensive health insurance plans.
  • 401(K) Retirement Plan: A 6% company match and discretionary profit sharing.
  • Discretionary Profit Sharing: 2% of annual profits.
  • Daycare Assistance: Dependent care FSA employer contribution.
  • Medical Health Savings Account: Employer contributions.
  • Employer-Paid Benefits: Short-Term Disability, Long-Term Disability, and Basic Term Life AD&D.
  • Paid Time-Off Programs: Sick, vacation, personal, and floating days.
  • Observed Paid Holidays: 10 paid holidays.
  • Paid Winter Holiday Break: A paid break during the winter holiday season.
  • Tuition Reimbursement: Opportunities for professional development.
  • Employee Assistance Program: Confidential support services.
  • Costco or Sam's Club Membership: Discounts on everyday items.
  • Employer-Paid LifeLock Identity Theft Protection: Protection for your personal identity.
  • Calm App Subscription: Access to mindfulness and relaxation tools.

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