Systems Engineering Technician
4 weeks ago
Musco Sports Lighting is seeking a skilled Systems Engineering Technician to join our team. As a key member of our Developmental Engineering Team, you will be responsible for the development and support of controls products, including specification development, integration testing, product release activities, improving internal processes and systems, warranty training and support, and troubleshooting complex field issues.
Key Responsibilities:
- Lead installations at Beta sites, continuously exercising and monitoring site(s) for issues, documenting and reporting issues and suggesting corrective actions, and providing general performance and issues updates to R&D, CLC, and Services.
- Assist with specification of product and system level testing, assist in system level testing, document and report issues and suggest corrective actions.
- Provide support to Services with questions/issues, create product issue writeups to present to Systems Engineering and development teams, and coordinate issue resolution.
- Lead training for Services on new product/feature releases.
- Participate in design efforts involving interaction between multiple Musco products, e.g., alarms, notifications, firmware upgrades, and so on.
- Participate in creation of interfaces and interactions between Musco products and third-party products, e.g., ETC DMX controls.
- Assist in designing and specifying internal processes and systems needed to efficiently support Applications Eng., Production, and Services, and other internal customers.
- Support product release and launch activities being executed by PDE, Applications Eng., CLC, IT, Services, and Marketing, including creation/modification of factory commissioning processes and data, and field commissioning processes and data.
- Assist in testing complex field issues involving interactions between multiple Musco products or between Musco products and third-party products.
- Perform other related duties as assigned.
Requirements:
- Associates degree in Electronics Technology or equivalent work experience, 5 years experience with Musco controls products preferred.
- Demonstrated PC proficiency in Microsoft Office.
- Ability to use common field troubleshooting test and measurement equipment: multi-meters, power analyzer, megger, etc.
- Have basic knowledge of networks and communications (RS485, RS232, TCP/IP, etc).
- Willingness to learn.
- Team player.
- Self-motivated.
- Strong analytical ability.
- Methodical approach to problem solving.
- Attention to accuracy and detail.
- Excellent verbal and written communication skills.
- Must be able/willing to deal with frequent priority changes.
- Must have personality/demeanor suitable for appropriately dealing with others, including company leadership, even under stressful circumstances.
Additional Requirements:
- Up to 5% travel may be required, including trips to job sites, seminars, corporate and manufacturing facilities, and vendors.
- Overtime is required as needed, including weekends.
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