Customer Service Representative
1 week ago
TIB, N.A. is a leader in the banking industry committed to serving as Trusted Partners for our community banks and employees. We take pride in maintaining our commitment to excellence and personalized service internally and externally.
As a dedicated financial institution, we strive to provide a diverse work environment that fosters inclusivity and growth. Our comprehensive benefits package includes health, life, and disability coverage, 401(k) retirement savings, generous paid time off, parental leave, tuition reimbursement, and other perks to make work enjoyable.
We require a comprehensive background investigation, including criminal and credit history.
Job Summary
We are hiring a Customer Service Associate to provide inbound/outbound cardholder support and customer service for our card issuing programs.
Major Duties/Accountabilities
* Answers incoming calls from cardholders and responds to service inquiries or requests.
* Places outbound calls to cardholders as needed to resolve inquires or service requests.
* Processes cardholder requests received by written or electronic correspondence.
* Partners with the bank support team to resolve cardholder support inquiries received from partner banks on behalf of their customers.
* Utilizes knowledge of card processing platforms and internal applications to trouble-shoot and resolve cardholder support inquiries in a timely manner.
* Assists cardholders with establishing online account access and provides ongoing support.
* Serves as the cardholders' initial point of contact for payment or statement research requests.
* Serves as the cardholders' initial point of contact for transaction research and reporting cards as lost/stolen.
* Complies with all banking laws and regulations, and maintains the confidentiality of bank and customer information.
Requirements/Desired Qualifications
* High school diploma or equivalent required
* Basic accounting experience
* 10-key by touch proficiency
* Must be flexible to adapt quickly to the department's needs
* Possess good interpersonal skills and ability to work within a team environment
* Ability to communicate effectively, both verbally and in writing, across all levels
* Proficiency in Microsoft Office (Word, Excel, PowerPoint); FDR software
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