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Healthcare Scheduling Specialist

2 months ago

Pasadena, Maryland, United States University of Maryland Medical System Full time
Job Overview

Company Overview:
The University of Maryland Medical System is dedicated to providing exceptional healthcare services to our community. Our facility is recognized for its commitment to excellence and innovation in patient care.

Position Summary:
In this role, you will support clinical operations through various administrative tasks, ensuring efficient scheduling and registration processes. Your contributions will help maintain high standards of patient care and satisfaction.

Key Responsibilities:

  1. Manage incoming calls and triage inquiries effectively, utilizing established protocols and resources to assist patients, providers, and staff.
  2. Conduct patient registration for appointments, ensuring all necessary information is accurately captured and up-to-date.
  3. Collaborate with team members to address customer inquiries that require specialized knowledge.
  4. Document all interactions and follow up on issues to ensure resolution and customer satisfaction.
  5. Review scheduled appointments for accuracy and coordinate with colleagues to rectify any discrepancies prior to patient visits.

Qualifications:

  • High School Diploma or GED is required.
  • A minimum of one year of experience in a customer service or call center environment is essential.

Skills and Competencies:

  • Comprehensive understanding of administrative functions and processes.
  • Recognized for problem-solving abilities within the team.
  • Excellent communication skills, both verbal and written.
  • Proficient in computer applications and systems.
  • Strong focus on customer service and patient satisfaction.

Additional Information:
All personal information will be handled confidentially in accordance with EEO guidelines.