Quality Assurance Specialist

3 weeks ago

Columbus, Ohio, United States North Central Mental Health Services, Inc. Full time
Job Summary

We are seeking a highly skilled Quality Assurance Specialist to join our team at North Central Mental Health Services, Inc. The successful candidate will be responsible for ensuring the organization's quality improvement processes are in place and that regulatory compliance is maintained.

Key Responsibilities
  • Conduct quality reviews of calls to ensure adherence to internal standards.
  • Perform compliance reviews of calls to ensure they meet the organization's compliance requirements.
  • Monitor local, state, federal, and accreditation standards to ensure the organization remains compliant with all applicable regulations.
  • Ensure records are maintained accurately and consistently based on state and program standards.
  • Organize, collect, and report sentinel events for the organization, ensuring proper documentation and timely reporting to both internal stakeholders and external entities.
  • Promptly respond to and investigate complaints as they arise, coordinating with relevant teams to resolve issues and prevent future incidents.
  • Assist in completing annual reports and planning for the organization, ensuring all information required by external entities is collected, analyzed, and submitted in a timely manner.
Requirements
  • Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
  • Experience in quality assurance, compliance reviews, or regulatory monitoring in a healthcare or call center environment is highly desirable.
  • Familiarity with Electronic Health Records (EHR) and database maintenance.
  • Strong attention to detail and organizational skills.
  • Excellent written and verbal communication skills.
  • Key Competencies include analytical thinking, problem-solving, and time management skills, ability to collaborate, attention to detail, and ability to perform data analysis.
  • Proficiency in Microsoft Office Suite (Excel, Word, Access) and database management systems.
  • Knowledge of regulatory standards and compliance protocols.
What We Offer
  • Electronic Onboarding
  • Team-Oriented Environment
  • EMR System
  • Excellent Health, Dental, and Vision Care Coverage Options
  • Employer Paid Life Insurance, Long-Term Disability, and AD&D Coverages
  • Supplemental Life Purchase Options
  • 401(k) and Roth Plans with Employer Matching and Discretionary Contributions
  • Generous Paid Vacation, Holidays, Sick, and Personal Days
  • Mileage Reimbursement at the Federal rate
  • Free Parking
  • North Central is a Federal Student Loan Forgiveness Participant
  • Career Advancement Opportunities for MSNs
  • Referral Bonuses
  • CARF Nationally Accredited Establishment
  • Serving Franklin County for over 50 years
  • Acknowledged Among Top Non-Profit Organizations

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