Paint Specialist

O'Reilly Auto Parts is seeking a skilled Paint Specialist to join our team. As a Paint Specialist, you will be responsible for building and maintaining relationships with customers to ensure consistent and profitable sales growth. You will also be responsible for color formula lookup and mixing of custom OEM colors, as well as providing technical assistance and using PBE sales tools to provide customers with the highest level of service.

**Key Responsibilities:**

* Work with customers to develop strong color matching expertise and paint product selection advice
* Identify OEM paint codes, enter formulas on the formula retrieval computer, and mix and tint paint according to paint manufacturer specifications
* Utilize color matching tools, such as ColorNet and Paint Manager, to ensure accurate color matching
* Maintain the mixing room, scale(s), mixing machine(s), and paint counter, providing a clean and safe environment
* Manage all PBE inventory, including checking in and putting up stock, completing monthly cycle counts, and working with the Store Manager to add new products and remove dead inventory
* Implement a weekly call schedule and call summary to be reviewed by the Store Manager, and submitted monthly to the District Manager
* Work with Installer Service Specialist to coordinate and route Delivery Specialists to ensure good service and efficiency
* Follow and promote all company customer service programs, such as Hi-5 and Low Price Guarantee
* Work with PBE customers to gather the proper information in the case of a labor claim or PBE warranty
* Assist and train other store Team Members in PBE sales and technical questions
* Maintain a close relationship with all PBE Contracted Customers and report to Store Manager, TSM, and RFSM/PBE SR when needed on contract status or issues
* Keep up with PBE industry news, processes, and products, including EPA and OSHA regulations and compliance that impact your store and customers
* Promote current PBE sales tools to customers, such as Shop Specials and Tool Box
* Work with SM to ensure all PBE professional customers have the correct pricing loaded for your market while maximizing profits and staying competitive
* Promptly greet walk-in customers in a friendly, courteous manner and assist them in the selection of merchandise
* Complete required FastTrack training modules relevant to position
* Accept cash and/or checks and make change, process credit card transactions, and utilize card and check readers for each transaction
* Accept returned merchandise for credit, according to all policies and procedures
* Handle customer complaints according to all policies and procedures
* Assist with completion of daily image maker, and planogram updates, including but not limited to, out front stocking, fronting and facing, cleaning, etc.
* Perform various types of clerical work, such as preparing new and warranty merchandise returns, assisting with monthly stock adjustment, and assisting with daily paperwork, etc.

**Requirements:**

* Strong communication skills, both verbal and written
* Ability to quickly match alphanumeric sequences
* Ability to provide outstanding, friendly, and professional customer service
* Must be able to multitask, handling customers on the phone and in the store at the same time
* Desired: Automotive paint and body knowledge or experience, technical schooling

**Total Compensation Package:**

* Competitive wages and paid time off
* Stock purchase plan and 401k with employer contributions starting day one
* Medical, dental, and vision insurance with optional flexible spending account (FSA)
* Team member health/wellbeing programs
* Tuition educational assistance programs
* Opportunities for career growth

**Equal Opportunity Employer:**

O'Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

**Reasonable Accommodations:**

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.