Paint Specialist

21 hours ago

Tuscaloosa, Alabama, United States O'Reilly Auto Parts Full time
Job Summary

We are seeking a highly skilled and customer-focused Paint Specialist to join our team at O'Reilly Auto Parts. As a Paint Specialist, you will be responsible for providing exceptional customer service, building strong relationships with customers, and ensuring consistent and profitable sales growth.

Key Responsibilities
  • Develop and maintain strong relationships with customers to ensure consistent and profitable sales growth.
  • Provide technical assistance and use PBE sales tools to provide customers with the highest level of service.
  • Work with Store Manager to set and accomplish PBE sales goals.
  • Identify OEM paint codes, enter formulas on the formula retrieval computer, and mix and tint paint according to paint manufacturer specifications.
  • Utilize color matching tools to provide accurate color matches and paint product selection advice.
  • Maintain the mixing room, scale(s), mixing machine(s), and paint counter, providing a clean and safe environment.
  • Manage all PBE inventory, including checking in and putting up stock, completing monthly cycle counts, and working with the Store Manager to add new products and remove dead inventory.
  • Implement a weekly call schedule and call summary to be reviewed by the Store Manager, and submitted monthly to the District Manager.
  • Work with Installer Service Specialist to coordinate and route Delivery Specialists to ensure good service and efficiency.
  • Follow and promote all company customer service programs, including Hi-5, Low Price Guarantee, Dialing for Dollars, and Related Selling.
  • Assist and Train other store Team Members in PBE sales and technical questions.
  • Maintain a close relationship with all PBE Contracted Customers and report to Store Manager, TSM, and RFSM/PBE SR when needed on contract status or issues.
  • Keep up with PBE industry news, processes, and products, including EPA & OSHA regulations and compliance that impact your store and customers.
  • Promote current PBE sales tools to customers, including Shop Specials, Tool Box, Hot Sheet, Product Announcements, and more.
  • Work with SM to ensure all PBE professional customers have the correct pricing loaded for your market while maximizing profits and staying competitive.
  • Promptly greet walk-in customers in a friendly, courteous manner and assist them in the selection of merchandise.
  • Complete required FastTrack training modules relevant to position.
  • Accept cash and/or checks and make change. Process credit card transactions. Utilize card and check readers for each transaction.
  • Accept returned merchandise for credit, according to all policies and procedures.
  • Handle customer complaints according to all policies and procedures.
  • Assist with completion of daily image maker, and planogram updates, including but not limited to, out front stocking, fronting and facing, cleaning, etc.
  • Perform various types of clerical work, including preparing new and warranty merchandise returns, assisting with monthly stock adjustment, and assisting with daily paperwork, etc.
  • Work with Territory Sales Managers to provide superior service to all professional PBE customers through a TEAM effort.
Requirements
  • Strong communication skills, both verbal and written.
  • Ability to quickly match alphanumeric sequences.
  • Ability to provide outstanding, friendly, and professional customer service.
  • Must be able to multitask, handling customers on the phone and in the store at the same time.
  • Automotive paint and body knowledge or experience is desired.
  • Technical schooling is desired.
Benefits
  • Competitive Wages & Paid Time Off.
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One.
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA).
  • Team Member Health/Wellbeing Programs.
  • Tuition Educational Assistance Programs.
  • Opportunities for Career Growth.

O'Reilly Auto Parts is an equal opportunity employer. We are committed to diversity and inclusion in the workplace. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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